Policies and support

Clear answers before you order

Read how custom designs, proofs, payments, delivery, returns, privacy and our two-year manufacturing-defect warranty work.

Terms and Conditions

The main terms for using Neon Motive and ordering a custom-made sign.

How previews, production proofs, revisions and approval work for made-to-order signs.

How prices, currencies, payments, shipping charges and taxes are handled.

Production timing, delivery estimates, tracking, delays and address responsibilities.

What happens if you cancel, change your mind, or receive a faulty or incorrect item.

Two years of support for covered manufacturing defects and lights that stop working under normal use.

The evidence and support process for damaged, incorrect or defective deliveries.

What personal information we use, why we use it, and the choices available to you.

How necessary, preference, analytics and advertising technologies are controlled.

How verified purchases, imported product reviews, moderation and incentives are disclosed.

Your responsibilities and our limited permission to prepare uploaded artwork for production.

How we support an accessible sign-building, checkout and account experience.

How to contact us, what to include and how a complaint can be escalated.