Complaints and Contact Policy
How to contact us, what to include and how a complaint can be escalated.
We want customers to be able to reach a real support channel and understand how a complaint will be handled.
13.1 Contact details
Contact ecomminvest80@gmail.com, phone +27 82 950 7011 or WhatsApp +27 82 890 1654. Support hours are 07:00–17:00 SAST (UTC+2). Written correspondence may be sent to Dynamic Marketing Investments, 43 Hyacinth Close, Corporate Park, Magnavia, Polokwane, Limpopo, 0699, South Africa.
13.2 What to include
Provide the order or quote number, the relevant email address and a clear description of the issue. For a product problem, include photographs or video where safe. Do not send full card details or passwords.
13.3 Complaint process
We will acknowledge the complaint, investigate the order history and evidence, and explain the proposed resolution. Complex courier, manufacturing, payment or legal matters may require additional time, but we will provide progress updates.
13.4 Escalation
If the complaint is not resolved, the customer may request internal escalation. Customers may also contact the relevant consumer, payment or privacy authority where they are entitled to do so. Nothing in this process removes a legal right to use another remedy.